Artificial intelligence is a topic that either intrigues or scares people. In my opinion, artificial intelligence is going to positively transform the business world. In 2018, the World Economic Forum predicted that AI will create 58 million new jobs in the next five years, and that repetitive, mundane tasks will be eliminated because of it (Gibbons, 2020). In the trucking world, self-driving trucks will also have a deep impact, as they can drive without pauses, make less mistakes and are cheaper than a driver, with Ubers self-driving truck completing its first 150 mile shipment in October 2019 (Adobe, 2020).
However, not only low skill jobs such as at assembly lines and driving will be completed by AI, jobs such as marketers and accountants can be replaced by AI. This is because marketing is increasingly moving to a personalized product for the consumer, and AI can easily analyze customer profiles, make connections and offer the best deals for companies and customers -as said by Simon Morris, the Senior Marketing Director at Adobe (Adobe, 2020). Similarly, AI can process financial data at an unmatchable rate to human accountants, with minimal to no mistakes, erasing the need for large accounting departments at multinational companies.
I think that we are currently in the process of adopting AI into the business world, with basic tasks already being automated, and many exciting AI processes being available to businesses and consumers in the next decade. It will solve problems for companies, and make life easier for the end consumer. In terms of it taking jobs away from human employees, I think that this really depends on if the next wave of AI will assist and enhances, or replaces employees. In terms for the end consumer, AI just needs to be implemented in a natural way, and have an interface easy to understand and suit consumers. I also believe that AI needs to be limited to a certain extent, meaning that it should not be used for malicious purposes. I am excited to see what the future of AI has in stock for businesses and the consumer.
Credits to:
Adobe.com. (2020). Is Artificial Intelligence On The Brink Of Changing Business Forever?. [online] Available at: https://www.adobe.com/insights/how-will-artificial-intelligence-impact-business.html [Accessed 2 Mar. 2020].
Gibbons, S. (2020). The Technology Of The Future Is Changing Business Today. [online] Forbes.com. Available at: https://www.forbes.com/sites/serenitygibbons/2019/09/19/the-technology-of-the-future-is-changing-business-today/#280d88ae4fe1 [Accessed 2 Mar. 2020].
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